Frequently Asked Questions 

Got a question? This is a list of the ones we get asked the most

Big enough? Too young? 
Minimum Age – 6yrs
Minimum Height – 1m
Maximum weight – 130kg (20.5st)

Adult Supervision
Children aged 6 & 7 years must be accompanied by a paying adult on the Wild Kids course. 1 adult can supervise up to 2 children. Children aged 8+ years may go on the course without an adult but we ask that a parent/guardian remains on site to supervise your party from the ground to give support and encouragement if needed. 

Important
Don't risk your children having a bad adventure!  The above age and size information is there for good reason. Some parents are booking their children in younger than 6 years thinking it will be OK. It is NOT. Also, some parents are booking in 6 and 7 year olds and not having an adult go with them on the course. This is NOT a good idea as we know that younger children need an adult helping hand and younger than 6 years will struggle. We want everyone to have a great time. The Wild Kids course can be as high as 5m/16ft, which is as high as a double decker bus - it is not a low level playground. Please book responsibly.

Can adults have a go?
Yes of course, it's really fun! It is the same price whatever age you are.

How safe is it? 
At Wild Wood we operate with the Safe Roller Continuous Belay System that allows your children to be attached to our safety wire at all times on the course. Once our instructors have put your children into a full body harness and told them how to use the equipment they will be supervised onto the safety wire at ground level before they climb the stairs and set off. But remember that this is a physical activity and we cannot rule out bumps and scrapes.

What if I am (or my child is) terrified of heights?
Everybody should be a little apprehensive of being at height or there is something wrong with you! However, we designed the course so that the first course is a little easier for people to get used to it. Once you have been on the first two or three obstacles you will find you start to get acclimatised to being off the ground, realise that your safety equipment works a treat and you wonder why you were scared in the first place (results may vary depending on your fear threshold). Having said that, and after seeing thousands of children visiting Wild Kids, it was designed with adventurous children in mind and some timid children can find it difficult. This is a very small number but we think it is fair to make this point as we want everyone to have a good time :) 

Do I need to book in advance?
We recommend that you always book in advance as Wild Kids can get booked out, especially during weekends and school holidays.

Is there a time limit to complete the course?
Yes. Wild Kids is for a one hour session from the start time you booked your session. Of course, you can go around the courses as many times as you like in the time. We find that an hour is the ideal time to wear both little and big kids out.

What about the weather?
We operate in all kinds of weather. The only time we do not operate is if, in the view of the centre or duty manager, the prevailing conditions become too dangerous. Then we will stop the activity and give you a chance to rebook at another time. The only weather we do not operate in is very high winds, heavy snow and electrical storms that are directly overhead (as distinct from storms that are either forecast or heard in the distance). However, in practice it is very rare for us to stop activities on site. We believe there is no wrong weather but only the wrong kind of clothing. Therefore, we suggest that you allow for the correct clothing to deal with the kind of climate the UK gives us. . . if in doubt, please check the weather forecast before leaving. 

Is there Car Parking?
You will be delighted to know that there is loads of parking on-site and it's free! 

Do I need to bring any paperwork?
No - just bring yourself and your party. However, for children you are not directly related to, you will need to have asked their parents to have approval to bring them to Wild Wood so you can sign them in. 

Can I bring a large group?
Our online booking system shows the maximum number available in any given session. If your group exceeds the capacity shown for a particular time slot then book across the next or previous available session.  

Can anyone watch? 
Everyone is more than welcome to watch, take photos of the fun and offer encouragement from the ground. Why not enjoy a freshly brewed coffee or tea from our kiosk at reception whilst you are here.

Are the toilets nearby?
There are toilets (including disabled and baby changing facilities) directly next door to our reception.

Can I bring my dog?
Yes of course. Please keep them on a lead and be aware that the site can be full of excited children.  

Do your instructors go with the children on the course?
No, they are on their own! But fear not, instructors are always on hand making sure everyone is having a great time and giving tips and advice where needed.

Do you have any special needs restrictions? 
Wild Wood positively encourages all levels of ability to have a go. However, for participants who may require specialist equipment or who you feel may need extra attention or supervision, we would ask you to contact us before booking so we can help you get the most out of your visit.

What if I have a pre-existing injury or medical condition?
Wild Wood staff are not medically qualified and so are not able to assess if a customer is able to use our facilities. If you think you may have a problem you should contact your doctor for further advice.

Do we wear helmets?
We have risk assessed the pros and cons of participants wearing helmets and we have decided that the disadvantages of participants wearing safety helmets outweigh the minimal benefits of wearing them on Wild Kids.

What is your cancellation policy?
You can cancel your booking for any reason up to 7 days before the booked start time and receive a full refund. To do so please either call us on 0844 8800026 or email us at info@wildwood-adventure.com clearly telling us your name, the date and time of the booking and the reference number so we may cancel your booking and organise a refund to the credit card you made the initial booking with.  We regret that any bookings within seven days of the event cannot be refunded. 

Phew! We think we have covered everything but if you have any questions not covered then please just ask here.